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Take Six with Alejandro Lizardo, Manager, Professional Services

How did you first learn about Allscripts and what drew you to the company?

It all started in college. I was a biology and anthropology double major since my school didn’t offer a pre-med program. I worked in a science research lab as well and was also a nursing assistant at a hospital throughout college. During the summer, I helped the computer science department update and design university websites. In my senior year I decided to take a break from science to study abroad. I moved to Paris and only took French classes. That experience made me realize that med school wasn’t what I wanted to do. I came back to the states and had the realization that health care IT was a mix of my two passions and where I wanted to be. I went to a job fair at my university and applied for a job in the inaugural college hire program at Allscripts. I got the job and here we are almost 10 years later.

What kinds of things do you do in your role on the Professional Services team? 

I manage a team of consultants and project managers that implement 4 of our products. I partner with my team in overseeing the successful implementation of our products, always focusing on process improvement and client satisfaction. I work closely with our support and the solutions team to help continue to make our clients successful. I also work closely with our sales team to help design and quote product implementations.

You’ve been with Allscripts and CarePort for nearly 10 years – congratulations! What do you like best about working here? 

First, the people. My team and ancillary teams are made up of intelligent, self-sufficient self-starters. We motivate each other to reach our max potential while still having a lot of fun together. We operate as a small family within a larger company. I’m always excited to come to work to hear what challenges we’ll need to work on together.

I’m also passionate about supporting products I truly believe in, and our clients are incredibly smart. From a product perspective, it’s always fun to consult with a new client, to hear what problem they’re trying to solve for and to try to figure out how we can use our software to help solve those problem. It’s incredibly rewarding to be onsite with end users during training and go-live. Oftentimes users are averse to change during the training, as most of us are, but then they start to use our products and have an “ah—ha” moment where they realize how much more efficient our products make them. This makes me so happy.

What’s some career advice that you would share with others? 

Don’t be embarrassed or afraid to ask a lot of questions. As kids we’re trained to be curious, to be adventurous and to ask a lot of questions. As we grow up and develop our own personalities, we start to be embarrassed about almost everything. By the time we’re in our first jobs we’re so tightly wound and wrapped up in impressing those around us that we forgot those skills we learned as kids. It’s so important to go back to the basics and not be afraid to ask a lot of questions, to question the current state and grow from those experiences.

What’s something about you that coworkers would be surprised to learn? 

I’m absolutely embarrassed to share this with anyone, but I always fake the ability to dance. I am probably one of the few people on this planet that can’t keep a beat. I remember being a kid, attempting to do jumping jacks in gym class and of course the observant kid in the class always pointed out that I wasn’t able to keep my hands and feet in sync.

What do you enjoy doing most outside of work?

Travel. When I first started my job, I was traveling to two cities a week and I did that for almost two years – then it decreased to one city a week, and over time has continued to decrease. Despite always being on the road for work, I always made room for personal travel. I’ve always been fascinated by different cultures, languages, food and other people’s stories. In the past 10 years I have been fortunate enough to have traveled to over 40 countries around the world.

If you could be in any job, what would it be?

If I could do any job I would go back to school and get my PhD in medical anthropology. I have always been fascinated with the intersection of medicine, health care, history, science, technology and culture. I grew up in a Spanish-speaking household with rural remedies and practices, which contrasted greatly with how many of my friends and their families approached different ailments. It wasn’t until I was in college, taking medical anthropology classes, that I truly began to appreciate and respect the knowledge and power of my non-western medicine upbringing.

Like what you’re hearing about CarePort? Come join us – we’re hiring across several teams and would love to talk to you.

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