How did you first learn about CarePort, and what made you want to join the company?
When I was in my previous position and began the process of looking for a new role, CarePort checked all the boxes for me. I was looking for more opportunity for growth in the implementation space, a collaborative environment and awesome team, as well as a company with a strong mission to support and uphold. I was also very impressed and excited during the initial interview process with CarePort. I had the opportunity to meet with representatives from several different teams at CarePort; I spent time with representation from product, customer success, implementation, and leadership. CarePort made me feel welcome right off the bat, and so I knew it was the right move for me.
Can you tell us more about your role, and what you enjoy most about it?
Since I joined CarePort nearly three years ago, I’ve been focused primarily on working with our acute and post-acute customers to lead the implementation of CarePort Connect and CarePort Insight. I work directly with our customers’ clinical, technical, and leadership teams to drive implementations to a successful conclusion. Our team works together on designing clear workflows for their clinical teams, driving process improvement, leading trainings for other end users, and ultimately ensuring that customers are benefiting from use of our solutions. The goal is to alleviate the pain points that brought our customers to CarePort in the first place. My role is evolving at the moment; while it’ll still include implementation, it’s also going to involve process improvement for our implementation and project management teams. I’ll be focused on how we can better standardize the way we implement and project plan, and how we can effectively operationalize everything.
Honestly, what I enjoy most about my role is the relationship-building with our customers. That’s always been my favorite part of the job: meeting new organizations, gaining their trust, and building solid relationships with them during the lifespan of our projects – it’s what keeps me going.
You’ve had several roles in healthcare. When did you develop an interest in working in this industry?
I always wanted to find an industry where I could pursue the intersection of technology and a strong mission, and where the work I did would have an impact on people’s lives. Growing up, my mom was a nurse, so I was exposed to that area of healthcare. I also worked at a local Boston hospital during and directly after college creating birth certificates for newborns, which was pretty cool. It was an exciting first experience in healthcare, and what initially made me fall in love with the industry.
That’s looking on the bright side, but we’ve all also had experiences where healthcare can be scary and confusing. I realized that we needed better solutions in all areas of healthcare. Knowing that healthcare is a space that requires a lot of improvement, I felt I could make a difference.
How do you enjoy spending your time outside of work?
During the winter, my husband and I spend a lot of time snowboarding in Vermont. You can find us at Sugarbush in Vermont just about every weekend. I think finding a hobby for the cold weather is a great way to make our New England winters more enjoyable. Outside of the winter season, we hike and explore trails in Harold Parker State Forest with our dog Kona; we’ve lived right nearby since we moved to Andover, Massachusetts almost a year ago.
Do you have a favorite book or TV show?
As far as books, my favorites are anything by Stephen King. The spookier the better! TV-wise, I’m a huge fan of Game of Thrones. I’m excited for the prequel and to see how the story pans out. At the moment, though, I’m totally hooked on The Handmaid’s Tale. I read the book and was eager to see how it played out on TV, and it’s incredible.
What’s the one thing you can’t live without?
I can’t live without ketchup. I can put it on literally anything – whether steak or potatoes, it doesn’t matter – and I can’t be without it. Growing up, I truly used to put it on every single food I ate. Now I’m a bit more refined, but it’s still always with me.
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