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Take Six with Marcy Franks, Senior Clinical Solutions Architect

What made you want to work at CarePort? 

I was in a place where I felt ready for a new challenge in my career and CarePort really just seemed like the perfect fit. I previously have worked as a social work team leader in acute care for a health system in Virginia, and then I spent the last 10 years or so at a SaaS-based company that focused on improving the discharge planning process. CarePort intrigued me because it’s in a similar space but offers additional opportunity to provide clinical support beyond just discharge planning. That was of great interest to me because – in healthcare today – transparency and information-sharing extends beyond just discharge planning in the hospital.

What kinds of things do you do in your role on the Clinical Solutions team? 

My role as a clinical solutions architect is focused on bringing a clinical perspective to implementations and the use of CarePort products. As a clinical advisor, we’re providing guidance around best practices and helping clients optimize their workflows with the products. Typically we meet with clients during the implementation phase to understand their current workflows, and then collaborate closely with them, as well as the implementation team, to develop their future state workflows with the products – with the goal of making that workflow efficient, and of course meeting the client’s needs and goals. We also continue to provide clinical support post-implementation, often meeting with clients to either implement new workflows or new products that they may have added, or to optimize the workflows that they already have in place.

My role is very customer-facing, and I work closely internally with the customer success team, as well as with product, engineering, and support to ensure that the products are meeting clients’ needs and we’re providing them with what they need to be successful. I’ve been here for nearly a year and I still feel like I learn something new every day. Everyone has been very supportive, and I’ve learned a lot from them.

How do you think the COVID-19 pandemic has impacted discharge planning?

I come from the discharge planning world; that was my background when I worked in acute care. I was a social work lead for a team responsible for discharge planning, and then of course in my previous role, which I held for 10 years, was heavily focused on discharge planning as well. Discharge planning is also a component of the CarePort product suite.

I think it’s interesting the impact that COVID-19 has had because discharge planning has always been a challenging area, and there are many obstacles that discharge planners face on a daily basis. Through the COVID-19 pandemic, those challenges have remained but it brought to light the critical importance of information-sharing and communication between discharge planners and post-acute providers. Through the CarePort platform, we’ve helped hospitals share a patient’s COVID-19 status in real time with post-acute providers, and have also enabled post-acute providers to communicate their capabilities and capacity to hospitals in a timely and efficient manner.

Discharge planners have had to be more creative than ever before because they had to look for nontraditional plans and resources for patients during the pandemic. Obviously, we saw more patients use home health services, and I think social determinants of health are an increasingly critical part of a patient’s post-acute care – and this will likely continue for some time.

How do you spend your spare time when you’re not working?

I’m happily married and a mom to two boys, who are 17 and 12. They’ve always been actively involved in sports, like football, basketball, wrestling, martial arts – all kinds of stuff. A lot of my spare time is spent cheering them on from the sidelines, because they keep us very busy. My husband also coaches football for our younger son’s team, so I fill in as the team mom, which takes up some of my time since I coordinate things for the team.

When I’m not focused on my son’s activities, I really enjoy reading and staying active. I like going for walks and running, and I actually do some powerlifting. We recently purchased a rowing machine, so I’m trying that out – it’s something new and has been fun!

What would your dream job be (if you weren’t working at CarePort, of course!)?

I’ve always thought that I would love to write children’s books. I’m a huge book lover, but unfortunately I don’t think I’m a very good writer! So I stick to reading books and collecting them. 

What is your all-time favorite TV show?  

My all-time favorite TV show is I Love Lucy. It’s always been my favorite show, ever since I watched it when I was little. Lucille Ball is my favorite comedian and I love her!


Like what you’re hearing about CarePort? Come join us – we’re hiring across several teams and we’d love to talk to you. 

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