Take Six with Clare Cermak, Senior Regional Sales Client Liaison

Last month we were thrilled to officially announce that Allscripts Care Management has joined the CarePort family. In addition to expanding our solutions by adding the Care Management and Referral Management products, this organizational change also expanded our team. As we get to know team members, we’ll be sharing information about their backgrounds and roles in our newly expanded organization through this series. We’ve really enjoyed getting to know them, and we think you will too.

How did you first learn about Allscripts and what drew you to the company?

I started at Allscripts in June 2008—I can’t believe it’s been almost 10 years! My first job out of college was working as a high school teacher, but that wasn’t exactly the right fit. I wanted to take my background in education and use it in the corporate world. I started looking around for jobs doing corporate training and I found a role as an implementation consultant at Allscripts. Some of the people who interviewed me back when I started are still at the company, which I think is a really strong testament to how great the team is.

What has your role at Allscripts been, and do you expect this to change now that the Care Management team has joined CarePort?

After working in implementations and training initially, I saw an opportunity to be more hands-on in account management. I love one-on-one interactions and I got really excited about going out and meeting our customers. I started traveling to visit clients who needed additional support or who we hadn’t connected with in a while to check in and see how they were doing. Over time I’ve built a really great network of connections.

I’ll continue to see clients frequently with the new organization—hopefully even more frequently. I think this is a great opportunity for us to be more proactive with our account management approach and be in touch regularly to share information about product enhancements and just generally check in.

What are you most looking forward to with the new organizational structure?

I’m looking forward to growing the account management team! As we do that, we’ll respond even faster to customer requests. My personal rule is to respond to all customer communications within 24 hours, even if it’s just to acknowledge that I’m working on an answer. I’m looking forward to generally having more resources available and the flexibility to improve our response time and reach out to more customers.

What would you do for a career if you weren’t doing this?

I would open a doggy daycare. Last May I rescued a boxer Pitbull named Maverick and now am the craziest dog lover you have ever met. I never knew it was possible to love something the way I love this dog, but I just love him!

What’s your claim to fame?

My great, great uncle was the mayor of Chicago. He died when he jumped in front of a bullet meant for President Roosevelt in the 1930’s. Cermak Rd in Chicago is named after him—a very well-known street.

What do you like to do in your spare time?

I traveled 48 out of the last 52 weeks for work and have been to 47 out of 50 states! So when I’m back home in Chicago, I really love to relax and hang out. That means spending time with my dog, working out, and of course going to Cubs games. I live just two houses away from Wrigley Field, so I’m always hanging out there!

Keep your eyes peeled for Take Six interviews with some of Clare’s colleagues this summer, and in the meantime, check out our expanded solutions