You’ve been with CarePort for nearly 7 years! How did you learn about the company?
I actually started working at Allscripts right out of college. The company had a new hire program in which they hired 25 new college graduates. I wasn’t really sure what to expect, but I was so excited to get a job! After starting amongst a sea of new hires, I left the college program when I was connected with Sheri Roberts – who still works at CarePort, as well. That’s when I began working on the Care Management product, as I still do to this day.
Can you explain your role as Senior Client Advocate?
I’ve held a few roles at CarePort. I’ve worked in customer success, and I’ve also worked with new customers on the implementation of the Care Management product for a long time. After a while, though, I was looking for something new, and pursued a role that focuses on workflow optimization. Instead of new customers, I now work with existing customers. In my role, my goal is to determine what they need, and how to deliver on those needs. My passion, and where I think I’m most impactful, is working with customers and their use of CarePort products.
What’s your favorite aspect of your role?
I love working with our clients. I think we have some amazing customers, and many of them have been with CarePort for a very long time. I really like client meetings, and I enjoy connecting with clients on a more “human” level – whether it’s learning more about the cities they’re from or their children’s names. Before the pandemic, I traveled almost full-time from client to client, and that is something I’ve missed over the past year.
From a professional standpoint, I love working with customers to determine their goals, as well as their issues – and how we can help fix them. I primarily help our Care Management customers, but also Guide, Connect, and Insight customers, to an extent. That’s where I get the most joy: working with customers and being able to solve their problems using CarePort products.
What do you like to do with your spare time outside of work?
I spend a lot of time with my dog Brody, whether going on walks or just hanging out at home. I also just bought my first home, and I have no idea what I’m doing as a brand new homeowner! There’s a lot to learn and I’ve been Googling a lot of things.
Do you have a fun fact you can share with us?
I’m going to be in seven weddings this year. Starting in a couple weeks, my life outside of work will consist of bridal showers, bachelorette parties and weddings on repeat. None of the weddings are local to me in Raleigh, and they’re actually fairly spread out – one is in Vermont, one is five hours away in the mountains of North Carolina. They’ll be fun, but I have a busy few months ahead of me!
What is the best career advice someone has ever given you?
I was once discussing an upcoming leadership meeting with my manager and I commented, “I’m not a member of leadership so I won’t be in that meeting.” My manager responded, “You really shouldn’t say that, because if you’re client-facing in this business, you’re a leader. If you’re a part of a team, you’re a leader. Don’t say that you’re not a leader only because you’re not a manager.” And that really stuck with me. She didn’t say it to help my ego; she said it because she believed it. I meet with clients one-on-one every day, and delivering guidance to our customers is its own form of leadership.
Like what Nicole has to say? Here’s hiring! Check out our careers page for a list of open positions.
