Protected Health Information
What Information Do We Collect?
Personal Information: We collect the following personal information in connection with the Service: (a) when you register to use the Service, we collect demographic information of the patient, including name, address, telephone number and medical insurance details, together with certain PHI such as information related to the patient’s medical conditions, medications, and mobility; (b) we may also collect emergency contact information for notification in the event of a patient emergency; (c) if you communicate with us by email, we will collect your email address; and (d) when you use the Service, our servers will automatically recognize your IP address. All of this information is referred to in this Policy as “Personal Information”. Some Personal Information may also be Protected Health Information.
Tracking Information: We, and our third party service providers, may use general web tracking technologies such as cookies, web beacons, pixel tags and clear GIFs in order to operate the Service efficiently and to collect data related to usage of the Service and marketing of the Service. Such collected data (“Tracking Information”) may include the address of the websites you visited before and after you visited the Service, the type of browser you are using, your Internet Protocol (IP) address, what pages in the Service you visit and what links you clicked on, and whether you opened text message or email communications we send to you. In order to collect Tracking Information and to make your use of the Service more efficient, we may store cookies on your device. Some Tracking Information may include data, such as IP address data, that is unique to you. You may be able to modify your browser settings to alter which web tracking technologies are permitted when you use the Service, but this may affect the performance of the Service.
How Do We Use the Information We Collect?
Personal Information: We will use and store Personal Information for the purpose of delivering the Service to you, and to enhance and analyze the operation of the Service. We may also use Personal Information for the internal operational and administrative purposes of the Service.
Aggregate Information: We will also use customer information to create aggregated data for analytical purposes. This statistical information does not contain any Personal Information and is used to understand our customer base and to better serve our market.
Tracking Information: We use Tracking Information to administer the Service and to understand how well our Service is working, to store your user preferences and customize the Service for you, and to develop aggregate, statistical information on usage of the Services. This allows us to determine which features visitors like best to help us improve our Service, to personalize your user experience, and to measure overall effectiveness.
Email Communications: If you create an account and provide your email address, we will send you administrative emails. All users receive administrative emails, and so you cannot opt out of them while you remain an accountholder.
What Information Do We Disclose to Third Parties?
Personal Information: We will not disclose your Personal Information to any third parties except as follows:
(i) to the hospital case managers and medical staff at the hospital from which the patient is being discharged, to your primary care physician, and to third party post-acute care healthcare facilities for the purposes of inquiring about or arranging post-discharge care for the patient and for related purposes of treatment, coordination of healthcare, payment, or health care operations.
(ii) to the members of your family for whom consent to disclosure has been given.
(iii) to third party contractors engaged to provide services on our behalf (“Contractors”), such as performing hosting and communications services, analyzing data and usage of the Service, operating the Service or providing support and maintenance services for the Service, or providing customer service. We enter into agreements with all Contractors that require Contractors to use the Personal Information they receive only to perform services for us.
(iv) if the Notice of Privacy Practices allows disclosure of Protected Health Information, we may disclose related Personal Information to the same extent that Protected Health Information may be disclosed.
(v) when we have your consent to share the information.
Tracking Information: We disclose Tracking Information to Contractors, in order for us and such third parties to analyze the performance of the Service and the behavior of users and to operate and improve the Service. We may also publish this information in order to promote the Service.
Aggregate Information: We may disclose anonymous, aggregated information to third parties such as potential business partners and funding sources, in order to describe our business and operations.
Additional Disclosures: We reserve the right to disclose any information we collect in connection with the Service, including Personal Information, (a) to any successor to our business as a result of any merger, acquisition, asset sale or similar transaction; and (b) to any law enforcement, judicial authority, or governmental or regulatory authority, to the extent required by law or if in our reasonable discretion disclosure is necessary to enforce or protect our legal rights or to protect third parties.
Privacy Settings/Opt Out
If you would like your Personal Information permanently removed from our database, please contact us. We will promptly delete your account and you will no longer receive email from CarePort Health. Your removal from the mailing list or database will not remove records of past transactions or delete information stored in our data backups and archives. Data on past transactions and data stored in backups and archives will be maintained and/or deleted in the ordinary course of CarePort Health’s business.
Access and Updating of Information
CarePort Health is happy to allow you to review or amend your email address or contact details held in our database, at any time. Please contact us via our contact form or by using your settings panel in your account online.
Security: We use reasonable security precautions to protect the security and integrity of your Personal Information in accordance with this policy and applicable law. However, no Internet or cellphone transmission is completely secure, and we cannot guarantee that security breaches will not occur. Without limitation of the foregoing and except as otherwise provided by law, we are not responsible for the actions of hackers and other unauthorized third parties that breach our security procedures.
Children: CarePort Health does not knowingly collect or maintain personally identifiable information from persons under 13 years of age, and no part of the Service is directed at persons under 13. If you are under 13 years of age, then please do not use the Service. If CarePort Health learns that personally identifiable information has been collected from persons less than 13 years of age without verifiable parental consent, then CarePort Health will take the appropriate steps to delete this information. To make such a request, please contact us.
Effective Date of this policy: December 17, 2012