Partnership Analyst

Location: Boston, MA

Overview

CarePort is seeking a full-time Boston-based Partnership Analyst/Onboarding Specialist to join our services and customer success team. This is a critical, customer-facing position that drives implementations of CarePort SaaS solutions to successful conclusion by engaging with customer leadership, users, customer partner networks, and CarePort partner vendors. This energetic and motivated individual – with a passion for solving complex problems in the healthcare industry – will conduct outreach and training for post-acute providers, complete research and database analysis, and will enable integration with other vendors, among other customer support activities – all with the ultimate goal of happy, successful clients and partners.

Responsibilities

  • Work directly with the client and CarePort Project Manager to ensure the success of the implementation of CarePort solutions
  • Assist in building a connected network of nursing homes, home health agencies, and other post-acute providers in partnership with CarePort clients.
  • Establish trusted relationships with customers and CarePort users, demonstrate a strong grasp of the details of customer accounts and drive adoption and utilization of CarePort solutions among client post-acute networks
  • Collaborate with hospital partners to develop strategies to strengthen the network and ensure onboarding of all partners into the CarePort system through multiple forms of engagement and follow-up, including hosting information and training sessions
  • Monitor implementations for key performance indicators, and proactively intercede to support customer with questions, concerns, and issues
  • Provide onboarding oversight and report on status of projects, serve as a key feedback conduit from customers to product management, and support continuous deployment efforts of engineering
  • Monitor and manage post-acute provider data used by thousands of patients, families, and care coordinators to ensure the database stays up to date and accurate

Requirements

  • Bachelor’s degree (major or concentration in a healthcare related discipline is a plus)
  • Two years or more experience in a health care technology environment
  • Excellent oral and written communication and presentation skills
  • High degree of competency with business applications MS Word, Excel, etc. and an aptitude to learn new software tools readily. Knowledge of healthcare EMR/EHR solutions a plus
  • Organized individual who delivers work that is accurate and complete
  • “People Person” – enjoys interacting and connecting with people; derives satisfaction from helping others, is creative, energetic, individual with a positive, “can-do” attitude

Benefits

  • Competitive Salary
  • 401(k)
  • Health, dental, and vision insurance
  • Convenient office location just one block from Boston’s South Station

To Apply

Please email  with your resume and the position name you’d like to apply to.

About CarePort

CarePort improves post-acute outcomes by providing solutions to guide patients to high-quality providers upon discharge and to track patients – and results – in real-time across the continuum. The end-to-end platform bridges acute and post-acute EHRs, providing visibility into the care that patients receive across post-acute settings so that all providers can efficiently and effectively coordinate patient care.

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