CarePort Referral Management

CarePort Referral Management allows post-acute care facilities to track all patient referrals in a single system.

Manage referrals all in one place

Our referral management system allows you to automatically receive and respond to referrals from hospitals, enter referrals from non-electronic sources, and collect important marketing information. Enhance your market presence, streamline the intake process, and achieve sales and census management goals.

Referral Management

Streamline the transition of care process between hospitals and post-acute care facilities


1,000 hospitals and 20,000 post acute care customers nationwide will exchange over 14 million electronic hospital referrals.

Improve Your Referral Process

  • Receive, review, and respond to electronic referrals from your computer or mobile device and enter referrals received from non-electronic sources
  • Receive automatic notifications of incoming referrals with alerts to minimize missed calls
  • Customize worklists that fit your intake process
  • Generate comprehensive reports
  • Increase visibility to referral sources in the CarePort database
  • Track approval process
  • Monitor the effectiveness of marketing activities with real-time reporting tools

A Total Solution for Referral Automation

CarePort Referral Management Discharge Planning combines the powerful CarePort Referral Management solution with these additional features:

  • Discharge Planning: Post-acute care customers use CarePort to send referrals to the next appropriate level of care
  • Assessments: Assessment data can be added to the patient record that is configurable by the organization and can be included with the referrals
  • Tasking: Personnel manage the tasks involved in the intake process
  • Business Documents: Users generate business letters and documents
  • Referral Work List: Admit patients right from the referral work list eliminating manual entry and helping to retain key data

Seamlessly Transfer Your Post-Acute Patient Data

CarePort automatically transfers hospital referral information into back office clinical and financial systems. This allows the reuse of patient demographic, financial, and clinical data and eliminates the re-keying of referral information.

Referral Automation Post-Acute Patient Data

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What’s New


Post-Acute Thought Leadership Series


Webinar Recap: Top Post-Acute Trends and Takeaways for 2018

March 05, 2018

Post-acute is front and center in the value-based care movement, as this is where many of the cost reduction, efficiencies, and quality improvement initiatives are taking place. This puts post-acute providers under heightened scrutiny - from their partners, from payers, from consumers, and of course from CMS. As part of our thought leadership webinar series, Jeff Merselis, our VP of Business Development, hosted a discussion on the top five trends PAC providers need to be aware of this year, along with strategies to succeed in 2018. Read on for a brief recap of the trends and key takeaways from the webinar and then download the recording for the full presentation with slides. Trend #1: Get ready for your Medicare haircut. Faced with a barrage of incentives and financial penalties for nearly a decade, hospitals have undertaken numerous initiatives to reduce their readmission rates, and now it's the SNFs' turn. CMS's Skilled Nursing Facility Value-Based Purchasing program ties both financial incentives and penalties to a SNF's rehospitalization performance scores. Takeaway: The time to act is now. Even though SNFs won't get their "haircut" until October 1, the performance data for year 1 of the program has already been collected. SNFs have until March 31 to review their reports for errors. Then, in August CMS will post the SNF performance scores. We are now in the performance window for year 2, so SNFs should be actively monitoring how they're trending and taking steps to improve their scores. Trend #2: Prepare for greater accountability and cost transparency. PACs can expect to see an increased demand for outcomes metrics, spurred largely by value-based care programs, but also care partners and consumer demand. Takeaway: Patient population attributions are even more essential in a value-based environment. And beyond clinical insights from EMRs, claims, and other systems, all providers - including PACs - need interconnected insights that span the entire acute and post-acute spectrum. Trend #3: Get your data house in order. The number of constituents that are now looking at a PAC provider's data is nothing less than staggering. There are more-and-more information-hungry consumers, savvy competitors, patient advocates, providers, payers, policy makers, state agencies, insurers - all with specific needs that can make it overwhelming to know where or how to begin. Takeaway: Carve out funds or dedicate an FTE (e.g., Chief Data Officer or Clinical Data Analyst) for data management. Find the stories in your data, build compelling messages, and share with your audiences in the broader context of your partnerships. If you're not a top performer in some areas, acknowledge that and share your improvement plan. Trend #4: Find your niche and self-promote. Research has shown that greater SNF specialization is tied to both improved outcomes and less variation in care quality. Takeaway: Move beyond geographic proximity for referrals and the dated "heads in beds" mantra. Instead, identify and align your unique strengths (look to your data stories!) with your unique market needs to put the "right head, in the right bed." A resident placed in the most appropriate care setting diminishes the likelihood of an unnecessary return to hospital, and everyone wins. Trend #5: Managing care transitions. Are you seeing the whole picture? A final trend that is intensifying this year is the need for better care transitions across the post-acute spectrum. Takeaway: As the volume of care transitions across multiple, previously siloed settings continues to increase, data-sharing and interoperability are musts. Real-time notifications via ADT alerts are a great first step connecting fragmented health systems, but care teams also want deeper clinical insights on their patients - across all care settings, especially in post-acute. Download the webinar recording for the full discussion of each trend and to hear case studies featuring real provider organizations that have implemented the solutions suggested during the presentation. Read More