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COVID-19 in Detroit: A Live Case Study

Following the success of last year’s in-person summit in Detroit, MI, CarePort is hosting “COVID-19 in Detroit,” a virtual care coordination summit on Wednesday, July 22 at 11:00 a.m. ET. This live case study will feature speakers from Henry Ford Health System, Health Alliance Plan (HAP) and Advantage Living Centers, who will share the many challenges encountered at the onset of COVID-19, how they used CarePort to better coordinate care during the COVID-19 surge in Metro Detroit, and the valuable lessons learned for other providers facing similar surges in other cities. Leveraging CarePort, these stakeholders – a hospital, payer and post-acute provider – have worked collaboratively throughout the pandemic to help ensure safer transitions, and more efficient discharge and follow-up, of COVID-19-positive patients.

As mentioned in our recent press release, Michigan-based Henry Ford Health System faced challenges in identifying post-acute providers that were willing or able to accept COVID-19 patients – resulting in time lost and delayed referrals because discharge planners and case managers had to contact several facilities to determine their capabilities and capacity. Using the CarePort platform, post-acute providers like Advantage Living Centers could provide real-time bed availability and indicate their capacity for COVID-19-positive patients within the facility. Hospitals such as Henry Ford Health System also leveraged CarePort’s COVID-19-specific product features to proactively communicate COVID-19 testing status to post-acute providers, helping ensure that skilled nursing facilities could take the necessary measures to protect staff and patients, and better manage the use of personal protective equipment.

HAP, a Michigan-based nonprofit health plan, also recognized the opportunity to support its members and leverage CarePort technology during the height of the COVID-19 outbreak in Metro Detroit. Using CarePort, HAP received status updates for its COVID-19-positive members, as well as those with pending test results, which provided an improved view into post-acute admissions and potential gaps in patient care. The health plan used these updates to deliver follow-up and care transition assistance upon patient discharge.

During the COVID-19 pandemic, it was particularly critical that stakeholders were transparent and communicative with others – providers, post-acute providers or payers – across the healthcare continuum. This improved communication didn’t happen within a vacuum, however. Henry Ford, Advantage Living Centers and HAP could more easily work together, and quickly achieve improved transparency and communication, because their systems were interoperable and their teams were already collaborating via the CarePort platform. Because all three stakeholders utilized the CarePort platform, they more easily shared critical information and status updates, that helped keep patients and staff members safe throughout COVID-19.

To learn more about how hospitals, post-acute providers and payers achieved improved care coordination using the CarePort platform during COVID-19, register for CarePort’s virtual care coordination summit.

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