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Supporting our Clients During COVID-19

Here at CarePort, we continue to monitor the news and understand the pressures facing the healthcare industry during COVID-19. We wanted to take a moment to share how CarePort is supporting the work of our clients – hospitals, health systems and post-acute facilities in particular – during this trying time.

To help ensure nursing home safety during the COVID-19 outbreak, CMS has restricted all nursing home visitors, except in certain compassionate cases, effective March 13. These new measures eliminate the possibility of in-person tours and visits at post-acute care facilities for patients and their families who may still need to seek post-acute care during this time. During nursing home lockdowns, CarePort Guide – an interactive tool used by discharge planners, patients, families and care managers to find high-quality post-acute care for a patient’s specific needs – can help facilitate decisions regarding a patient’s next level of care. Using CarePort Guide, patients and their families have access to detailed information on every Medicare-certified post-acute, home health and hospice agency in the country, as well as an interactive guide that includes virtual tours and pictures when available to view and select post-acute providers. All of this is available to patients and families via text or email. We encourage post-acute facilities using CarePort Guide to update their profiles and upload Virtual Tour links to ensure discharge planners, patients and families can learn as much about a post-acute facility as possible – without ever having to step foot in the facility.

During this public health emergency, CarePort can facilitate more streamlined communication between acute and post-acute providers. On behalf of our hospitals and health system customers, CarePort can send fax notifications to post-acute providers in their geographic regions to communicate COVID-19 protocols, best practices and the status of patients undergoing COVID-19 testing. Transparent, real-time communication and knowledge sharing during COVID-19 is critical for acute and post-acute partners.

We hope that CarePort will continue to be a valuable resource, particularly during this time. If you have any questions, the CarePort team is here to help – just shoot us an email and we will be in touch as soon as possible.

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