Tell us more about your role at CarePort.
I joined CarePort this past May as a Partnership Analyst on the Implementation team. I started my role completely remote due to the COVID-19 pandemic, which has been a very interesting experience. I was greeted very warmly by everyone on the team and they did an incredible job onboarding and training me – particularly given it was all remote.
In my role at CarePort, I help onboard the post-acute providers that are suggested by our acute customers using CarePort Connect and CarePort Insight. Once the list is finalized, I’ll host information sessions for the post-acute agencies and facilities to provide them insight into the two products that the customer will be using, and explain how they can use the tools, as well.
I also conduct trainings with post-acute providers that are live on the Connect and Insight products, which has been a learning process for me, as I am still working to understand every facet of these products myself. It’s beneficial to review these products with post-acute providers, as it makes them more comfortable and confident in navigating these tools. I also work with our customers and their post-acute partners to ensure the data that they receive through our platform is meaningful, and that their implementation runs smoothly.
What your favorite aspect of your job as Partnership Analyst?
I really love learning how our customers on the acute side, and their partners on the post-acute side, are benefiting from the use of our data. We’ve seen some customers implement the Connect and Insight products specifically to track COVID-19 patients, which is of course very relevant with everything that’s going on right now. It’s also been really interesting to strategize with my team and our customers on how our products can be best utilized, and every implementation has been different. I would also say that a highlight of my job is watching the relationship form between the acute and post-acute providers through the use of Connect and Insight, and how the acute and post-acute sides work together and leverage CarePort data to better coordinate patient care.
I’ve really enjoyed working with the members of my team to strategize and troubleshoot any challenges that arise. It really is a team effort to implement and integrate these acute and post-acute providers, and I’ve enjoyed that aspect of the job. It’s been really nice to have that collaboration, and a network to rely on and learn from.
No day is the same in my role, and every day presents a different set of responsibilities. I think that this continuous learning and stimulation has been really engaging and refreshing. I feel that every day is a new learning experience and I appreciate that. I’ve had a really great team to learn from, and they’ve put in a lot of effort to educate me.
You have a background in healthcare. Can you share your experience?
Absolutely! l was a Health Science major as an undergraduate, and have a Master’s in Public Health with a concentration in Urban Health. I began college as an undeclared student, and had no idea what I was looking for. I found healthcare by first learning what I didn’t want to do. I’ve always loved the sciences, and I even briefly considered Marine Biology. But after taking a range of courses, I realized that the clinical side of healthcare and biology – and becoming a nurse practitioner, physician’s assistant or doctor – wasn’t for me. I was first exposed to public health through my two co-ops – six-month internships – during my undergraduate academic experience at Northeastern University. My first internship was with the Home Base Program, which helps veterans with PTSD. It showed me an entirely different side to healthcare. My second co-op was with the Institute of Healthcare Improvement, which is where I saw the true potential of public health initiatives.
What drew you to public health?
Public health is such a broad term, which was intimidating to me at first. In public health, you can be anything from an epidemiologist to being involved in grassroots advocacy. I think that’s part of what fascinates me so much about public health. It can really apply to almost any scenario, if you think about it. I think that CarePort, even on the IT/software side, does impact public health in its own way.
I’ve also always been interested in health informatics and data tracking. I think what CarePort enables providers to do – in tracking and monitoring patients and working to better coordinate patient care and reduce hospital readmission rates, a massive problem in healthcare – is desperately needed within our healthcare system.
What is the one thing you can’t live without?
Something new in my life that I can’t live without is my puppy, Wally. Last week, I welcomed Wally, a longhaired dachshund, into my home! He is already taking up most of my spare time, and I am completely obsessed with him. I’ve redesigned my entire house to accommodate all of the puppy toys and supplies, and his energy is certainly keeping me on my toes. He’s such a sweet little guy to have around, and my parents love him as well. He’s already a member of the family.
What do you think you would you do for a career if you weren’t in your current role?
If I could have any career in the world, I’d love to be a wildlife photographer. Unfortunately, I don’t have any photography skills!
Want to work with Lane? We’re looking to add a Partnership Analyst to our team. Apply today!