I actually found CarePort online. I was looking for healthcare startups after working at one previously – and dealing with transitions to post-acute care was something my mom was going through with my grandparents at the time, both of whom were dealing with multiple chronic conditions. Seeing how difficult that communication and coordination was from the family and patient perspective, I thought, “Oh, this solution definitely makes sense.” I sent in an application and met with Marc, our COO, and now I’ve been at CarePort just over two years.
What are some of the different roles you’ve had at CarePort?
My initial and primary focus for a long time was on client implementations—onboarding post-acute care providers to the platform, answering support tickets, working with hospital clients to make sure their needs were being met. That was most of my day, but then I would also help do some lead generation for sales. That led to doing some marketing too. I would set up landing pages, run email campaigns, and other things like that.
I’ve done a little bit of everything here and that’s something I’ve really enjoyed. Part of what attracted me to product is being able to keep talking to all those stakeholders.
Now that you’ve officially made the move over to product, can you share what you do in this new role and what this team is responsible for?
Ultimately the product team is really responsible for the functionality and design in our applications. A lot of our day to day work is spent outlining new features and working with the engineering team to determine how those features can be built and how urgently they need to be prioritized. We’re also responsible for testing new functionality before it gets deployed to our users.
I think that a good product team needs to be as informed as possible – we’ll sit in on customer calls, we’ll get feedback directly from the implementation managers and analysts that are leading client projects, and we’ll talk to sales and figure out what prospective customers are requesting. Our focus is on synthesizing all of those conversations and identifying a universal solution that can be built as a reliable feature that adds value to all of our users.
What’s some career advice that you would share with others?
For me it’s the value of taking initiative. That’s something I respect a lot. One of our senior leaders often says that it’s better to beg for forgiveness than ask for permission. That’s something I’ve taken to heart, and it’s what attracted me to a small company to begin with—the opportunity to just dive in and explore things. I think if you want to position yourself as a leader, being the person who takes the first step is a pretty good way to start. I’ve realized that if you’re taking initiative you’ll learn a lot more a lot faster. You can make yourself the expert on something—even if you’re not comfortable initially, you can work through it.
If you could be any animal, what would you be and why?
I would pick the peregrine falcon—I think it’s actually the fastest animal on the planet, they can reach speeds over 250 mph. I like to go fast and just seeing videos of them dive-bombing and going after prey, it’s really cool. A lot of them live in cities now, sitting up on skyscrapers in New York and dive-bombing pigeons.
What do you like to do in your spare time outside of work?
Anything outdoors! I love to ski. I’ve been going a lot this winter. I sail a lot too on the Charles, which is fun in the summertime. I think it would be fun to, at some point in my life, sail across the Atlantic. I know a few people who have done it and it’s on my bucket list.
Interested in working with Jack on the product team? We’re hiring – apply today!